Refund policy

Refund Policy

At SoukNest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• Items may be returned within 7 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Opened beauty products
• Gift cards
• Customized or personalized items
• Perishable goods

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.